Shipping Policy

All orders are processed within 1–3 business days (Monday–Friday). During high-demand periods or product launches, processing times may be slightly extended.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Shipping Rates & Delivery Times

Australia

• Standard Shipping: 3–7 business days
• Free Shipping: Available on orders over AUD $100

International Shipping (Selected Countries)

• Standard International Shipping: 7–14 business days
• Delivery times may vary depending on your location and customs processing

Please note that international orders may experience delays due to customs clearance, which is outside our control.

Tracking Your Order

All orders include tracking. Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery in real time.

Customs & Import Duties

International orders may be subject to customs fees, taxes, or import duties upon arrival. These charges are the responsibility of the customer and are not included in our product prices or shipping fees.

Lost or Delayed Packages

If your order is significantly delayed or appears lost in transit, please contact us at houseofhafsa@outlook.com and we will assist you in resolving the issue with the courier.

Address Accuracy

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders delivered to incorrectly provided addresses.