FAQ
PRE-ORDERS
How do you handle pre-orders?
- In-stock items are shipped immediately with regular shipping times.
- Pre-order items are shipped separately within the stated timeframe.
- You’ll receive a tracking link once dispatched.
- A second shipping confirmation is sent for pre-order items.
When will I be charged for my pre-order item?
Payment is captured at the time of ordering.
Can I cancel my pre-order item after placing the order?
No, pre-order items cannot be canceled once placed.
What happens if my pre-order item is delayed?
Contact support for updated shipping timelines.
Do I need to pay extra shipping if pre-order items ship separately?
No, additional shipping fees are not charged.
SHIPPING & DELIVERY
How long will it take to get my order?
Most orders arrive within 5–12 business days, depending on country.
How much does shipping cost?
Shipping costs vary by country (see shipping page for details).
How can I track my order?
- You’ll receive a tracking email once dispatched.
- Check spam if not received.
- You can also track via their tracking page.
ORDERS & CHANGES
Can I change or cancel my order?
- Contact support within 15 minutes of placing the order.
- Cancellation is not guaranteed due to fast processing.
I entered the wrong shipping address, what should I do?
Contact support ASAP with:
- Order number
- Phone number
- Correct address
Changes are not guaranteed but they’ll try to assist.
An item is missing from my order, what should I do?
Contact customer support for assistance.
Still need help?Our support team is available 7 days a week. Average answer time: 24 hours
On orders over $100 AUD, shipped the next day.
Return within 30 days to receive a full refund.
Pay securely via Creditcard, PayPal, Apple Pay, ShopPay, Google Pay & Amazon Pay.
Contact us anytime
info@vaultp.com