Privacy Policy

1. Information About the Collection of Personal Data and Contact Details

1.1

We are pleased that you are visiting the House of Hafsa website and appreciate your interest in our brand.

This Privacy Policy explains how your personal data is collected, used, and protected when using our website. Personal data refers to any information that can personally identify you.

1.2 Data Controller

The party responsible for data processing on this website is:

House of Hafsa

The responsible party determines the purposes and means of processing personal data.

1.3 Secure Data Transmission

For security reasons and to protect the transmission of confidential information such as orders or enquiries, this website uses SSL/TLS encryption.

You can recognise an encrypted connection by the “https://” prefix and the lock icon in your browser.

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2. Data Collection When Visiting Our Website

When you browse our website for informational purposes only, we collect limited data automatically transmitted by your browser to our server (“server log files”).

This may include:

• Visited website pages

• Date and time of access

• Amount of data sent

• Referring source or website

• Browser type and version

• Operating system used

• IP address (anonymised where applicable)

This data is processed to ensure website stability, functionality, and security.

We do not use this data to personally identify visitors unless there is evidence of unlawful use.

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3. Cookies

Our website uses cookies to improve your browsing experience and enable certain website functions.

Cookies are small text files stored on your device. Some cookies are deleted automatically when you close your browser (“session cookies”), while others remain saved on your device (“persistent cookies”).

Cookies may collect information such as:

• Browser information

• Device information

• IP address

• Website usage behaviour

We use cookies to:

• Improve website functionality

• Save shopping cart contents

• Analyse website performance

• Deliver personalised advertising

You may disable cookies through your browser settings at any time. Please note that disabling cookies may limit certain website functions.

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4. Contacting Us

When contacting House of Hafsa via email or contact forms, personal data submitted by you will be stored for the purpose of responding to your enquiry.

This may include:

• Name

• Email address

• Order details

• Any information voluntarily submitted

Your data will only be used to process your request and will not be shared unnecessarily.

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5. Customer Accounts & Order Processing

When placing an order or creating a customer account, we collect personal data necessary for fulfilling your order.

This may include:

• Full name

• Billing and shipping address

• Email address

• Payment details

• Phone number

Your data is stored securely and used solely for:

• Order fulfilment

• Customer service

• Payment processing

• Legal and tax obligations

You may request deletion of your customer account at any time.

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6. Email Marketing & Newsletters

Newsletter Subscription

If you subscribe to our newsletter, we may send you updates about:

• New arrivals

• Promotions

• Exclusive offers

• Brand news

You may unsubscribe at any time using the unsubscribe link included in all emails.

We use a double opt-in process to confirm subscriptions and prevent misuse.

Existing Customers

If you have previously purchased from House of Hafsa, we may occasionally send you marketing emails relating to similar products or offers, where legally permitted.

You may opt out of marketing communications at any time.

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7. Payment Processing & Order Fulfilment

To process your order, we may share necessary information with:

• Shipping providers

• Payment processors

• Fraud prevention services

Payment providers may include:

• PayPal

• Klarna

• SOFORT

• Credit card providers

Payment information is securely processed by third-party payment providers and is subject to their own privacy policies.

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8. Product Review Requests

After placing an order, we may contact you once via email requesting a product or service review.

You may opt out of review reminders at any time.

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9. Social Media Plugins

Our website may include integrations with platforms such as:

• Facebook

• Instagram

• Google services

These plugins are implemented in a privacy-friendly way to protect your data during website visits.

When interacting with these platforms, their own privacy policies apply.

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10. Online Advertising & Marketing

House of Hafsa may use advertising tools including:

• Google Ads

• Google Remarketing

• Facebook Pixel

• DoubleClick by Google

These tools help us:

• Measure advertising performance

• Show personalised advertisements

• Improve marketing campaigns

• Analyse customer behaviour

Cookies may be used to display relevant advertisements across websites and social media platforms.

You may disable personalised advertising through your browser or advertising platform settings.

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11. Website Analytics

We use Google Analytics to better understand how visitors use our website.

Google Analytics may collect:

• Device information

• Website behaviour

• Traffic sources

• Anonymous IP data

This information helps us improve user experience, website performance, and marketing effectiveness.

You may opt out of Google Analytics tracking using browser settings or Google’s opt-out tools.

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12. Retargeting & Remarketing

House of Hafsa may use remarketing technologies such as:

• Facebook Custom Audiences

• Google Remarketing

This allows us to show relevant advertisements to previous visitors across platforms and websites.

These advertising tools may use cookies to track website interactions.

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13. Your Privacy Rights

Under applicable privacy laws, you may have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Restrict data processing

• Object to marketing communications

• Withdraw consent at any time

• Request data portability

• Lodge complaints with a supervisory authority

To exercise any of these rights, please contact us directly.

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14. Data Retention

We only retain personal data for as long as necessary to:

• Fulfil contractual obligations

• Comply with legal requirements

• Resolve disputes

• Enforce agreements

Once data is no longer required, it will be securely deleted or anonymised.