Pre-orders

Here’s how we’ll handle your shipping with pre-order items:

• In-stock items: Shipped immediately with our regular shipping times.

You’ll receive a tracking link as soon as they are on their way.

• Pre-order items: These items are shipped separately between 4 and 9 March.

You’ll get a second shipping confirmation when they are dispatched.

Once your package is packed and left our warehouse, you’ll receive an automatic e-mail with your Track & Trace code.

When will I be charged for my pre-order item?

The payment will be captured at the time of ordering.

How will I know when my pre-order item ships?

You will receive an email notification with tracking information when your pre-order item ships. You will also be able to track your shipment via our tracking page.

Can I cancel my pre-order item after I’ve placed the order?

Unfortunately, once a pre-order item is placed, it cannot be canceled. Please review your order carefully before placing it.

What happens if my pre-order item doesn’t ship within the expected time frame?

If your pre-order item is delayed, please contact us, and we will provide you with updated information on the new shipping timeline.

Do I need to pay shipping for the pre-order item if it ships separately?

No, you will not be charged additional shipping fees for the pre-order item.

Track and Trace

Tracking number are assigned to packages when they ship. You will receive an email with your tracking number and a link to check the status or click on the link below to go to the tracking page.

Track Your Order

What is the delivery time?

To check the delivery time of your package, please check our shipping policy. Here you will find the shipping times and methods for each country.

Shipping Policy

Where is my order?

You have received a track & trace code so you can keep an eye on your package. Worried something went wrong? Please send us a mail to info@laceandlush.com so we can help you out.

Not satisfied with your purchase? You can return or exchange your items within 30 days of delivery.

To start an inquiry, contact us at info@vaultp.com

Please note: Read our Refund Policy carefully and provide us with the necessary information.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
info@vaultp.com